Shipping Policy
Last updated: 26 October 2026
This policy applies to all orders placed with Vanuatu Buy & Sell. Orders are packed and posted from Australia with Australia Post to Vanuatu and the other countries listed at checkout.
Total delivery time = processing time + delivery time. Processing is the time we need to buy, pack and post your order. Delivery time is how long Australia Post and the postal service in your country take to bring it to you.
1. Processing time
Orders are processed once your payment has been confirmed. We buy, pack and post your order within 2–4 business days.
Processing can take longer during public holidays, busy periods, or circumstances outside our control. We will contact you if your order is delayed.
2. Postage costs
Postage depends on the size of the parcel. Every product has a parcel size, and its postage price is shown on the product page and at checkout before you pay. All prices are in Vanuatu Vatu (VUV).
| Parcel size | Typical items |
|---|---|
| Small parcel | clothing, accessories, phone cases |
| Medium parcel | shoes, small appliances, several items |
| Large parcel | kitchenware, bulky or heavy items |
We send each order as one parcel, so you pay postage once per order, at the size of the largest item in your cart.
3. Delivery time
Once posted, delivery usually takes:
- Vanuatu: 7–21 days
- Within Australia: 2–8 business days
- New Zealand: 6–14 days
- Other Pacific countries: 7–21 days
- All other countries: 6–20 business days
Delivery dates are estimates, not guarantees. International post can be delayed by flight schedules, customs checks, weather, or the local postal service.
4. Tracking your parcel
When your order is posted, we email you the Australia Post tracking number. You can also see it, with your order’s progress, on Track My Order using your order number (it starts with VBS-) and the email used at checkout.
Australia Post tracking usually updates until the parcel leaves Australia. Updates may then stop until it is delivered, because the postal service in the destination country does not always send tracking information back.
5. Delivery address
Please enter your address exactly as it should appear on the parcel, including your P.O. Box (or street address) and a mobile number we can reach you on. In Vanuatu, most parcels are collected from the post office using your P.O. Box.
To change your details, contact us at vanuatubuyandsell@gmail.com as soon as possible, before your order is posted. We cannot change the address once the parcel is with Australia Post, and we are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
6. Customs, duties and taxes
Parcels are sent internationally, so the customs service in your country may charge import duties, taxes or handling fees when the parcel arrives. These are set by your government, are not included in our prices, and are payable by the person receiving the parcel. We declare the true contents and value on the customs form. See Taxes & Duties.
7. Delayed, lost, or damaged deliveries
If your order has not arrived within the expected timeframe, contact us with your order number and we will investigate with Australia Post.
If an order is confirmed lost before it reaches you, we will offer a replacement or a full refund. Report a lost order within 30 days of its expected delivery date. Damaged items are covered by our Return Policy.
8. Contact information
For questions about this policy or your order, contact us. Please include your order number (it starts with VBS-).
- Business
- Vanuatu Buy & Sell
- vanuatubuyandsell@gmail.com
- Phone
- +61 473 398 987
- Chat with us on WhatsApp (+61 473 398 987)
- Hours
- 24 hours, Sunday to Thursday (closed Friday and Saturday)
- Vanuatu Buy & Sell on Facebook (message us directly)
Do not send products to any address unless we have approved a return and confirmed the drop-off location in writing.
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