Privacy Policy
Last updated: 26 October 2026
This policy explains what personal information Vanuatu Buy & Sell collects when you use our website, place an order, create an account, or subscribe to our newsletter, and how we use and protect it.
1. Information we collect
- Order details: your name, mobile number, email address, and delivery address (country, province or state, island, city or town, area or suburb, P.O. Box or street address, and postcode).
- Order history: what you ordered, amounts paid, discounts used, and order status.
- Payment status: confirmation from Stripe that a payment succeeded. We do not receive or store your full card number or security code.
- Account details: if you create an account, your country (used to show prices in your currency), your full legal name (first name(s) and surname as shown on your passport, driver’s licence, or other government ID), your email address, and a securely stored (hashed) password. We do not ask for or store ID numbers or copies of ID documents. If you turn on two-factor authentication, your authenticator app is linked to your account; we never see your phone or the codes it makes.
- Account extras you choose to use: a profile photo (shown only on your account and the site header, never on reviews), delivery addresses you save for checkout, and a browsing history of products you view while signed in (only you can see it, and you can remove items or clear it at any time).
- Newsletter: your email address and your welcome discount code.
- Reviews: if you review a product, your star rating, your comments, any photos you add, and the date. Photos are shown only after we approve them. Your review is shown on our website with your first name and the first letter of your last name only; your email address is never shown.
- Technical information: basic information your browser sends, such as your IP address, which our hosting provider may log for security.
2. How we use your information
- To process, post, and support your orders, including emailing you tracking details and contacting you about delivery.
- To provide your account and its sections: your orders, reviews, profile, saved addresses, browsing history, and order notifications.
- To send newsletter emails if you subscribed, and to apply your welcome discount.
- To invite you to review the items you received, and to show your review to other customers.
- To prevent fraud and keep our store and your account secure.
- To confirm the identity of the person collecting or receiving an order, so it is delivered to its rightful purchaser.
- To meet our legal obligations.
5. Security and retention
We use encrypted connections and limit access to personal information to what is needed to run the store. No system is completely secure. We keep order records as long as needed for orders, support, and legal and accounting requirements.
6. Your choices
You can update your name, photo, country, and addresses, turn offers emails on or off, clear your browsing history, and delete your account yourself in My Account (Account security). Deleting your account removes your login, photo, saved addresses, browsing history, and email preferences; your orders are kept as sales records and your published reviews stay on the shop under your short name. You can also ask us to see, correct, or delete your personal information by contacting us. Some order records may need to be kept for legal or accounting reasons.
7. Children
Our store is not intended for children. If you believe a child has given us personal information, contact us and we will delete it.
8. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
9. Contact information
For questions about this policy or your order, contact us. Please include your order number (it starts with VBS-).
- Business
- Vanuatu Buy & Sell
- vanuatubuyandsell@gmail.com
- Phone
- +61 473 398 987
- Chat with us on WhatsApp (+61 473 398 987)
- Hours
- 24 hours, Sunday to Thursday (closed Friday and Saturday)
- Vanuatu Buy & Sell on Facebook (message us directly)
Do not send products to any address unless we have approved a return and confirmed the drop-off location in writing.
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