FAQs
1. Where do you deliver?
We post from Australia with Australia Post to anywhere in Vanuatu and to the other countries listed at checkout. Postage depends on parcel size (small, medium or large) and is shown on each product and at checkout. We prepare your order within 2–4 business days, and delivery to Vanuatu usually takes 7–21 days. See our Shipping Policy.
2. How can I pay?
By credit or debit card (Visa, Mastercard, American Express), and Apple Pay or Google Pay where available, on Stripe’s secure payment page. You are charged in VUV; when signed in, prices are also shown in your own currency as a guide. See Payment Methods.
3. Where do I find my order number?
It is shown on the confirmation page after payment and starts with VBS-. If you have an account, every order also appears under My Account.
4. How do I track my order?
Use Track My Order with your order number and the email used at checkout, or sign in to your account. You will see each stage (order received, preparing, shipped, delivered), and once your parcel is posted we email you the Australia Post tracking number.
5. How does the welcome discount work?
Subscribe to our newsletter at the bottom of any page to get a one-time 10% code for your first order. Enter it at checkout using the same email address. It applies to products, not delivery.
6. Can I cancel or change my order?
You can cancel within 24 hours of ordering if it has not been posted yet. Contact us as soon as possible with your order number.
7. What if my item is damaged or wrong?
Contact us with your order number and photos. We will offer a replacement or refund. Please don’t send anything back until we approve the return. See our Return Policy.
8. Do I need an account to order?
No. You can check out as a guest. With an account you can see all your past orders in one place.