Refund Policy
Last updated: 26 October 2026
This policy explains when you can receive a refund and how refunds are paid.
1. When you can get a refund
- Cancellation: you cancel within 24 hours of ordering and the order has not been posted yet.
- Damaged, faulty, or wrong items: your return request is approved under our Return Policy and you choose a refund instead of a replacement.
- Lost orders: a delivery is confirmed lost before it reaches you.
- Unavailable items: we cannot supply an item you paid for.
2. When refunds are not available
- Change of mind after the 24-hour cancellation period, for items that are correct and not faulty.
- Parcels not collected from the post office, or deliveries that fail because the details provided were incorrect or incomplete. In these cases we may offer re-delivery for an extra charge, or a partial refund after deducting delivery costs already paid.
3. What is refunded
A full refund covers the amount you paid for the affected items. Delivery charges are refunded when the refund is due to our error or a lost delivery.
If your order used a welcome discount code, the refund is the discounted amount you actually paid. Used discount codes are not reissued.
4. How and when refunds are paid
Refunds are paid to the original payment method. We process approved refunds within 10 business days.
After we process a refund, your bank or card issuer usually takes 5–10 business days to show it on your statement. This timing is controlled by your bank.
5. One resolution per issue
For each approved issue we provide one main resolution: a refund, a replacement, or store credit.
6. Contact information
For questions about this policy or your order, contact us. Please include your order number (it starts with VBS-).
- Business
- Vanuatu Buy & Sell
- vanuatubuyandsell@gmail.com
- Phone
- +61 473 398 987
- Chat with us on WhatsApp (+61 473 398 987)
- Hours
- 24 hours, Sunday to Thursday (closed Friday and Saturday)
- Vanuatu Buy & Sell on Facebook (message us directly)
Do not send products to any address unless we have approved a return and confirmed the drop-off location in writing.
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